You’re FrogSlayer’s Business Operations Manager. What does that mean day-to-day?
I keep FrogSlayer going, operating on all things effectively, for our clients and employees. I like to call myself “The Keeper of Cool” (still waiting for that nickname to catch on with the rest of the team). In order to do this, I generally do the following things daily/weekly:
- I support business operations for the whole company.
- I develop our strategy and search for compelling employee benefits.
- I help create and maintain effective facilities for our office locations. Currently I am on the hunt for a new office space. This involves some tough decisions, negotiating, and research. Choosing an office space to fit everyone’s needs requires a lot of planning.
- I head up FrogSlayer’s hiring process by overseeing hiring campaigns, working with Texas A&M for recruiting purposes, reviewing resumes, checking references, and interviewing job candidates. We are growing quickly so I have to ensure our team needs are met as well as making sure candidates align with our culture and core values.
- I work on a lot of special projects as they arise and there are always a good amount of them to keep me on my toes.
My job also includes all of FrogSlayer’s financial operations. I maintain banking relationships, ensure each part of the company is staying within its designated budget, process payroll, maintain accounts payable, keep the office supplied with all things necessary and administer the (awesome) benefits FrogSlayer offers.
I love being able to focus my attention on the things I believe will contribute to not only the growth and success of FrogSlayer, but also to the happiness of the team. The onboarding process is something I have been working to improve and standardize due to the company doubling in size over the last year. In addition, business communications, internal and external, have been a continued task as well. Basically, as the company has grown, my knowledge, skills, and responsibilities have as well.
How did someone with a degree in Kinesiology end up as Business Operations Manager at a computer software company?
I applied to work at FrogSlayer when I was a senior at Texas A&M University through Jobs for Aggies. I originally applied as Ross’ (FrogSlayer CEO) executive assistant. At the time, I was working towards my degree in Kinesiology because health and exercise have always been a passion of mine. When I began working for FrogSlayer, I was in charge of assisting Ross with virtually whatever he needed. During this time I learned just how much went into making a business run (aka feeding the beast). My list of responsibilities grew with time and led to my position and the responsibilities which I have now. I have learned so much about business and what I do through hands on experience, and that really and truly is the best way to learn.
As graduation approached, I realized I was working for the company I had always dreamt of. My formal education may not pertain to my job now but the way I see it, it can’t hurt to be full of knowledge (regardless of the subject). I didn’t expect to enjoy and grow this much in this field of work when I started with FrogSlayer. Now, I love the job I get to do every single day; so much so that I’m in the process of choosing a school to obtain my MBA from in the near future.
What do you like about being the Business Operations Manager at FrogSlayer?
While interviewing candidates, one of the questions I get asked the most often is “What is your favorite part about working for FrogSlayer?” And to that I always answer “THE PEOPLE”. The culture we have here is weird, but it is also a culture of accountability and ownership. I work with great people who build great things and care about the clients they serve. How many people get to say they get to work with people like that?
But also my job is never the same every day. I love that I get to not only work IN a business but I get to work ON one. It is constantly moving, changing, growing and I love getting to look forward to whatever challenge is going to come up next. Not only do I get to help people, I help myself by learning something new every day. I also get to witness the growth of everything and everyone around me. I’m never bored.
Another general thing I love about FrogSlayer is our CEO, Ross Morel. He truly is the epitome of a servant leader. He has taught me more in two years than I could have ever dreamed of learning in a formal educational setting. He takes an interest in his team and makes sure that they are learning and doing things that they love to do. That’s the type of person you want to be led by.
All in all, what’s not to like?
What do you find frustrating/difficult about it?
The only thing that ever frustrates me is I sometimes find it difficult to understand the technical jargon of software developers. I am obviously not formally educated in software development and I always want to know why something is being done the way it’s being done, if it’s not immediately obvious to me. Luckily I work with people who love to explain things and can explain it in such a way that a non-technical person can understand.
What skills do you need to be a good business operations manager at FrogSlayer?
I think it’s very important that I never allow myself to become complacent within my job. I need to always keep my eyes and ears open to improving all things (because nothing is ever perfect and there is ALWAYS room for improvement). I find it imperative to stay up to date on what’s new in this business world that I work in. This helps the company stay ahead and keeps our team receiving the best of the best and never anything less.
I would be nothing in my job if I wasn’t organized, punctual, communicative, and good at multi-tasking. If I’m not organized, then the office isn’t organized. If I’m not punctual then things can fall apart. If I don’t work at communication, then neither will anyone else. And if I can’t multi-task, then I will never get anything done.
In any job you do, you want to do such a good job that no one can remember a time before you, and can never fathom a time without you.
Name something surprising that you think has made you better at your job.
I know this is what I said was frustrating, but not having experience in this field and not knowing a thing about software development has actually helped make me better at my job. I knew from the get-go that there were probably more knowledgeable people that could fill my position. I wanted to change that. It has motivated me to work harder each and every single day. I strive to learn as much as I can each day for myself and for FrogSlayer.
This probably isn’t surprising but a huge part of the reason that I do what I do is the people. The people I work with challenge me, question me, work with me and so much more.
What do you like to do outside of work?
Outside of work I love spending time with family and my dogs (two pitbulls and a boxer). I also love working out; it keeps me sane. I do quite a bit of traveling over the weekends so that keeps me pretty busy. If I don’t have anywhere to go over a weekend then my favorite thing to do is unplug from technology and read a couple of books.